Shipping policy
Shipping & Delivery Policy
Last updated: August 2026
At Miorra, we want your order to arrive smoothly and with as little waiting as possible. The information below explains how processing, shipping, tracking, and delivery work.
Where We Ship
Miorra currently ships to addresses within the United States.
We do not currently offer shipping to international destinations through our online store.
Processing Time
Orders generally require 1–3 business days for processing before shipment.
Processing times may occasionally be longer during holidays, periods of high order volume, product launches, or circumstances outside our reasonable control.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Delivery
Most U.S. orders are expected to arrive approximately 6–10 business days after shipment.
Delivery estimates are provided as a guide and are not guaranteed. Actual delivery times may vary depending on destination, carrier operations, customs processing, weather, peak shipping periods, and other circumstances outside our reasonable control.
Shipping Rates
Miorra offers free standard shipping on U.S. orders of $50 or more.
Orders under $50 are charged the applicable shipping rate shown at checkout.
From time to time, Miorra may offer additional shipping promotions. The final shipping charge, if any, will always be shown at checkout before you complete your purchase.
Tracking Your Order
When tracking information is available, it will be sent to the email address provided at checkout.
Please allow some time after receiving your tracking number for the carrier’s tracking system to update.
If your tracking has not updated for an extended period, contact us at hi@miorra.co and we’ll be happy to look into it.
Orders May Arrive Separately
In some cases, products within the same order may be fulfilled from different locations.
As a result, your order may arrive in more than one package and at different times.
You will not be charged additional shipping solely because an order is divided into multiple shipments.
Address Changes
Please review your shipping address carefully before completing your order.
If you need to make a change, contact hi@miorra.co as soon as possible.
We will make reasonable efforts to update your address before fulfillment begins, but changes cannot be guaranteed once an order has entered processing or has shipped.
Miorra cannot guarantee replacement or reimbursement for orders delivered to an incorrect address provided by the customer.
Order Cancellations
If you would like to cancel an order, contact us as soon as possible at hi@miorra.co.
We will make every reasonable effort to assist, but cancellation cannot be guaranteed once processing or fulfillment has begun.
If an order has already shipped, our regular Returns & Refunds Policy will apply.
Delayed Shipments
Occasional delays may occur due to carrier disruptions, customs procedures, severe weather, unusually high shipping volumes, or other circumstances outside our reasonable control.
If your order is significantly delayed, contact hi@miorra.co and we will help investigate the shipment.
Lost Packages
If tracking indicates that your package has not been delivered and appears to be lost in transit, please contact hi@miorra.co.
We may ask you to confirm your shipping information and provide any information reasonably required to investigate the shipment with the carrier or fulfillment partner.
If the shipment is confirmed as lost, we will work with you toward an appropriate resolution, which may include a replacement or refund depending on the circumstances.
Packages Marked Delivered
If tracking shows your package as delivered but you cannot locate it, please:
- Check around your property and any secure delivery areas.
- Check with household members, neighbors, building management, or front-desk staff where applicable.
- Allow up to 24–48 hours, as carriers may occasionally mark packages delivered shortly before final delivery.
- Contact the carrier if the package remains missing.
If you still cannot locate your package, contact hi@miorra.co and we will review the situation with you.
Customs, Duties and Import Charges
Orders may be subject to customs procedures, duties, tariffs, taxes, or other import-related charges depending on the shipment and applicable law.
The treatment of these charges may vary depending on the shipping method and fulfillment arrangement used for your order.
Questions
If you have any questions about shipping or delivery, contact us at:
Miorra
hi@miorra.co