Refund policy

Last updated: August 2026

We want you to feel confident shopping with Miorra. If something isn’t right with your order, please contact us and we’ll help make it right.

30-Day Returns

You may request a return within 30 days of delivery.

To be eligible for a standard return, the item should generally be:

  • unused;
  • in its original condition; and
  • in its original packaging where reasonably possible.

Please contact hi@miorra.co before returning any item.

Do not send a return to the address shown on your shipping label unless we specifically instruct you to do so. We will provide the appropriate return instructions and return destination.

How to Start a Return

Email hi@miorra.co with:

  • your order number;
  • the item you would like to return; and
  • the reason for the return.

If your return is approved, we will send you the next steps.

For change-of-mind returns, the customer may be responsible for return shipping costs. Original shipping charges are generally non-refundable unless the issue was caused by Miorra or our fulfillment partner.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged, defective, or different from what you ordered, contact hi@miorra.co as soon as reasonably possible.

Please include your order number and clear photos or video of the issue where reasonably requested.

Once the issue is verified, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Non-Returnable Items

For hygiene and safety reasons, products that have been used, soiled, washed, damaged after delivery, or are otherwise unsuitable for resale may not be eligible for return.

This does not affect your ability to contact us about an item that arrived damaged, defective, or incorrect.

Gift cards, if offered, are non-returnable except where required by applicable law.

Refunds

Once an approved return is received and reviewed, we will let you know whether your refund has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow additional time for your bank, credit card provider, PayPal, or other payment provider to process the refund after it has been issued by Miorra.

Order Cancellations

If you would like to cancel or change an order, contact hi@miorra.co as soon as possible.

We will make reasonable efforts to help, but cancellations or changes cannot be guaranteed once processing or fulfillment has begun.

If the order has already shipped, the regular return process will apply.

Questions

For return or refund assistance, contact:

Miorra
hi@miorra.co